Frequently Asked Questions
- What sets City Cosmetics apart from the competition?
City Cosmetics was founded on the belief that it is every woman’s right to look as youthful and beautiful as nature allows, without having to rely on surgery or injections. We create products that revitalize your complexion by targeting common problem areas via an approach designed to achieve effortless beauty.
At City Cosmetics, after all, we believe every woman deserves to be gorgeous - no matter her age.
- What makes your products different?
Our products contain the most effective formulations of proven ingredients on the market. Some companies only use trace amounts of active ingredients in their products, so they can claim it on the box, when in reality there’s not nearly enough to give you the results you want. With City Cosmetics, the ingredients listed on the box are the ingredients in the product…and they work.
- I’ve heard that some cosmetics contain unhealthy ingredients. Do you use any of these ingredients in your products?
We believe that true beauty starts with peace of mind, which is why we rigorously test every individual ingredient that goes into our products, so that you never have to worry about applying irritating or harmful ingredients on your skin.
- Do you test your products on animals?
Absolutely not. We are committed to cruelty-free beauty, and our products have never- and will never- be tested on animals.
- Do you provide samples of your products?
Many of our products are long-term beauty solutions. Because of this, a small sample may not be enough to truly demonstrate the product’s effectiveness. That’s why we offer a 60-day trial period on all of our products. Your sample is actually a two month supply!
- What if your products don’t work for me?
Our products have been proven to work for women of all ages, with all different skin types. However, if you’re unsatisfied with any of our products for any reason, simply mail the unused portion back to us within 60 days, and we’ll send you your money back. You won’t find a stronger guarantee in the business.
- Do you make skincare products, or makeup?
We do both, and some of our products act as double agents as well. For example, our City Lips Advanced Formula Lip Plumper acts as a long-term moisturizing and plumping agent, while also serving as a luscious lip gloss that’s suitable for everyday use. It also comes in a range of complimentary colors sure to flatter any skin tone.
Additionally, our skincare products have been designed to work effectively with makeup, and will actually enhance the effect of your daily beauty regimen.
- What are my shipping options?
Standard USPS - $4.95 (Free for orders over $40)
UPS 2nd Day - $19.25
UPS Overnight - $47.16
Standard USPS International - $19.95
Standard USPS to Canada - $9.95
UPS International 2nd Day - $58.92
- Do you charge sales tax?
Yes we charge sales tax only on items shipped to California and Utah residents.
- What methods of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, and PayPal.
- How to enter Promo/Coupon Codes
How To Apply Your Coupon Code within your Shopping Cart How To Apply Your Coupon Code at Checkout Please click images to enlarge
- Do you offer an automatic replenishment program?
Unfortunately, at this time we are not situated to offer automatic fulfillment.
- Have you been featured in any mainstream media outlets?
You may have seen City Cosmetics products mentioned in the pages of Good Housekeeping, In Touch, Elle, Vogue, and many more. Our products have also been featured in stories on ABC-7 with Dr. Dean Edell, Good Day LA, The Ellen Show, and E!, among others.
- Do you accept requests for PR or sponsorship?
We do. Please direct all requests to " title="PR">PR